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24/7 Customer Support for a Small Business: What to Automate and What to Keep Human

The business case for automating customer conversations is usually made with the phrase "24/7 coverage". It is true, and it is also the least interesting part. The interesting question is narrower and more practical: which conversations should an AI handle, which should it collect and route, and wh…

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  1. 2026-11-11 01:47 · DEV Community — AI
    24/7 Customer Support for a Small Business: What to Automate and What to Keep Human

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