24/7 Customer Support for a Small Business: What to Automate and What to Keep Human
This story is from 2026-11-11. It is preserved in the archive; the latest stories are on the live feed.
The business case for automating customer conversations is usually made with the phrase "24/7 coverage". It is true, and it is also the least interesting part. The interesting question is narrower and more practical: which conversations should an AI handle, which should it collect and route, and wh…
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- 2026-11-11 01:05 · DEV Community — AI
24/7 Customer Support for a Small Business: What to Automate and What to Keep Human