AINewsnow

76 of 100 tickets without a human: turning an accuracy target into a threshold

When a company says "let's automate support with AI", the first question is usually: "what percentage of tickets can the model handle?" That is the wrong question. The right one is: what share of wrong answers are we willing to send to customers? The automation percentage falls out of that answer,…

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  1. 2026-10-27 04:28 · DEV Community — Machine Learning
    76 of 100 tickets without a human: turning an accuracy target into a threshold

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