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82% of Shoppers Want a Refund When Your AI Breaks a Promise

What did the Forethought holiday survey find? 82% of US shoppers expect a business to give a refund or credit when its AI makes a promise the business doesn't keep. That's the headline from Forethought's State of AI in CX 2026 holiday report, released November 4 , based on an online survey of 1,039…

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  1. 2026-11-04 15:19 · DEV Community — AI
    82% of Shoppers Want a Refund When Your AI Breaks a Promise

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