A caller said \"I'm his wife.\" Your AI changed the email, resent four invoices, and refunded $2,140.
A residential solar installer — 22,000 accounts across three states — found this one in a state attorney general's inquiry packet, not in their own dashboards. On September 12, a caller reached their support AI and said she was the wife of the account holder, that he was in the hospital, and that s…
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- 2026-11-10 02:19 · DEV Community — AI
A caller said \"I'm his wife.\" Your AI changed the email, resent four invoices, and refunded $2,140.