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A common bias when building AI agents: optimizing for tone over message efficiency

This story is from 2026-09-17. It is preserved in the archive; the latest stories are on the live feed.

Hey! Working in this space and chatting with colleagues all the time, I’ve noticed a really common bias when we build conversational flows and AI agents. We spend tons of time making the bot sound friendly, natural, and conversational, but very little time optimizing turn efficiency per resolution.…

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  1. 2026-09-17 18:50 · r/AI_Agents
    A common bias when building AI agents: optimizing for tone over message efficiency

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