A customer asked about the warranty four times in one chat. Your AI gave four different answers.
A regional appliance repair company — 6 vans, one shared support inbox, one AI answering first — settled a small-claims case last spring over a $740 compressor replacement. Not because the repair was bad. Because of what their own chat transcript said. The customer's thread was 22 messages long and…
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- 2026-11-12 03:50 · DEV Community — AI
A customer asked about the warranty four times in one chat. Your AI gave four different answers.