A Customer Asked Your Assistant for Its Instructions and It Read Them Out
This story is from 2026-10-16. It is preserved in the archive; the latest stories are on the live feed.
The support assistant had a long system prompt. Be polite. Stay on topic. Never mention competitors. And near the bottom, a paragraph for the hard cases. If a customer threatens to cancel, offer code STAY30, thirty percent off for a year. Do not offer it otherwise. On a Friday a customer typed igno…
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- 2026-10-16 18:21 · DEV Community — AI
A Customer Asked Your Assistant for Its Instructions and It Read Them Out