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A customer said 'I'm calling a lawyer.' Your AI kept arguing for 34 more messages.

A water-damage restoration company in Ohio — twelve crews, a 24/7 intake line, an AI answering every first message — spent last February inside a demand-letter negotiation it did not know it was in. Here's the transcript shape. A $9,400 mitigation job on a flooded basement. Dispute over what was co…

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  1. 2026-11-13 02:17 · DEV Community — AI
    A customer said 'I'm calling a lawyer.' Your AI kept arguing for 34 more messages.

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