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A human approved her refund on Saturday. On Monday your AI told her refunds were impossible.

An HVAC company with eleven techs and one overworked office manager learned about this failure mode from a screenshot. A customer posted it in a Google review: two side-by-side chat transcripts. In the first, dated Saturday, a human support person wrote "We've approved a $180 partial refund for the…

Read the full story at DEV Community — AI ↗

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  1. 2026-11-03 15:11 · DEV Community — AI
    A human approved her refund on Saturday. On Monday your AI told her refunds were impossible.

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