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A Municipal Voice Agent Needs a Service Directory, Not a Free-Form Prompt

A Municipal Voice Agent Needs a Service Directory, Not a Free-Form Prompt A municipal phone agent should answer only when it can point to a current, approved service record. When the record is missing, contradictory, outside the caller’s municipality, or too consequential to summarize, it should sa…

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  1. 2026-11-07 00:33 · DEV Community — AI
    A Municipal Voice Agent Needs a Service Directory, Not a Free-Form Prompt

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