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"A Real Customer Support Workflow with Agentic AI: Where It Helped and Where It Didn't"

This story is from 2026-10-22. It is preserved in the archive; the latest stories are on the live feed.

A Real Customer Support Workflow with Agentic AI: Where It Helped and Where It Didn't Most posts about an agentic AI customer support workflow show the demo: a ticket comes in, the agent resolves it, everyone applauds. This post covers what happens after the demo, over several weeks of real tickets…

Read the full story at DEV Community — AI ↗

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  1. 2026-10-22 06:03 · DEV Community — AI
    "A Real Customer Support Workflow with Agentic AI: Where It Helped and Where It Didn't"

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