A saved reply is written for one customer. Your support bot can send it to anyone.
This story is from 2026-10-14. It is preserved in the archive; the latest stories are on the live feed.
A common way to give a support bot knowledge is to let your agents save their good answers. A ticket gets solved, the agent clicks save, and the answer joins a set the bot retrieves from when a similar question comes in. Many support tools offer some version of it. We built ours. On October 8, we r…
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- 2026-10-14 12:16 · DEV Community — AI
A saved reply is written for one customer. Your support bot can send it to anyone.