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Agents or Workflows? What an AI Automation Agency Should Actually Build for a Small Business

This story is from 2026-10-21. It is preserved in the archive; the latest stories are on the live feed.

Disclosure: I co-founded NxFlowAI, an AI automation agency. This piece argues for a design default we use, and I have a vested interest in it. Agency landing pages in 2026 love the word "agent". Agents that qualify leads, agents that run support, agents that reason across your stack. Some of that i…

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  1. 2026-10-21 06:50 · DEV Community — AI
    Agents or Workflows? What an AI Automation Agency Should Actually Build for a Small Business

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