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AI agents for IT help desks: what to automate and what to leave to people

An IT help desk is one of the most natural places for an AI agent. The work is high in volume, much of it repeats, and the answers often already exist somewhere: a knowledge article, a device record, an approval rule. It is also a place where an agent with too much freedom can do real damage, becau…

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  1. 2026-11-13 08:27 · DEV Community — AI
    AI agents for IT help desks: what to automate and what to leave to people

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