AI Call Transcription and UK GDPR: What Firms Must Do
This story is from 2026-09-26. It is preserved in the archive; the latest stories are on the live feed.
Yes, if you set it up properly. UK GDPR does not ban AI transcription of customer calls. You need a lawful basis, a notice given before recording starts, a stated purpose, a retention period, and a data protection impact assessment where the risk is high. Where the software runs on hardware you own…
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- 2026-09-26 07:57 · DEV Community — AI
AI Call Transcription and UK GDPR: What Firms Must Do