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AI Chatbot Refund Policy: Stop Disputes Before They Start

This story is from 2026-10-14. It is preserved in the archive; the latest stories are on the live feed.

An agent that promises a refund it cannot authorize turns a support tool into a liability. Here are the six cases it must always escalate and the rule wording it can actually follow. At 9:12 p.m. a customer typed one line into a website chat: can I get a refund? The agent answered two seconds later…

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  1. 2026-10-14 13:09 · DEV Community — AI
    AI Chatbot Refund Policy: Stop Disputes Before They Start

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