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AI Complaints Triage and Vulnerable Customers: FCA Rules

This story is from 2026-09-26. It is preserved in the archive; the latest stories are on the live feed.

Yes, with conditions. Nothing in FCA rules bans automated triage, but FG21/1 and the Consumer Duty mean you must show vulnerability was recognised and acted on, not filtered out. Complaints reporting is also being reworked, so check the current return before you build. Every routing decision needs…

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  1. 2026-09-26 02:03 · DEV Community — AI
    AI Complaints Triage and Vulnerable Customers: FCA Rules

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