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AI in support: what it does well – and where a human still decides

"Can't the AI just do that?" I hear this question regularly now. My answer: a large part of the groundwork – yes. The decision at the end – no. Where AI really helps in support I have worked in 2nd/3rd-level support for years and build my own AI tools on the side. In daily work, three tasks have tu…

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  1. 2026-11-13 07:36 · DEV Community — AI
    AI in support: what it does well – and where a human still decides

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