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AI‑Powered Smart Routing: One Inbox for All Channels

This story is from 2026-09-11. It is preserved in the archive; the latest stories are on the live feed.

The problem Small businesses in India often juggle dozens of customer conversations across WhatsApp Business, Instagram Direct, SMS, web‑chat widgets, and email. Each channel has its own interface, notification settings, and sometimes even different formatting rules. When a customer sends a query o…

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  1. 2026-09-11 07:05 · DEV Community — AI
    AI‑Powered Smart Routing: One Inbox for All Channels

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