AI receptionists seem like a dangerous idea after a patient revealed her doctor’s system could not understand her speech
This story is from 2026-08-26. It is preserved in the archive; the latest stories are on the live feed.
A GP surgery in South Yorkshire has withdrawn an AI receptionist after a woman recovering from a stroke could not make it understand her and moved to another practice. The NHS Accessible Information Standard has required practices to identify and meet patients’ communication needs since 2016. A wom…
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- 2026-08-26 19:44 · The Next Web
AI receptionists seem like a dangerous idea after a patient revealed her doctor’s system could not understand her speech