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AI support cuts keep getting reversed. Gartner's 14% number is why

Commonwealth Bank replaced 45 call centre workers with an AI voice bot and reversed it weeks later. Klarna went through its own version. The video walks through Gartner's number on how often self-service really fixes a problem, why the work came back to fewer people, and what a study of 5,000 suppo…

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  1. 2026-10-27 23:34 · r/ArtificialInteligence
    AI support cuts keep getting reversed. Gartner's 14% number is why

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