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AI Voice Agent Handoff: A 15-Scenario Acceptance Test

This story is from 2026-10-23. It is preserved in the archive; the latest stories are on the live feed.

An AI phone agent is not ready for a live customer line merely because it sounds natural, answers quickly, or can invoke a transfer tool. The go-live decision should turn on a more concrete question: when the system says it is handing a call to a person, did the person actually answer, receive the…

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  1. 2026-10-23 00:14 · DEV Community — AI
    AI Voice Agent Handoff: A 15-Scenario Acceptance Test

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