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An AI Phone Agent Needs a Routing Contract, Not an Intent Label

This story is from 2026-10-20. It is preserved in the archive; the latest stories are on the live feed.

An AI Phone Agent Needs a Routing Contract, Not an Intent Label An AI phone agent can identify why somebody is calling and still send that person to the wrong place. That distinction matters. Intent classification answers a linguistic question: what does this caller appear to want? Routing answers…

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  1. 2026-10-20 06:06 · DEV Community — AI
    An AI Phone Agent Needs a Routing Contract, Not an Intent Label

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