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An AI receptionist on a real WhatsApp number: architecture, routing logic, and failure modes

This story is from 2026-08-25. It is preserved in the archive; the latest stories are on the live feed.

In most of the Gulf and Levant, WhatsApp isn't a support channel — it's the front desk. Customers ask prices, book appointments, and choose between competitors based on who answers first. Which makes the default setup remarkable: a human checking a phone between tasks, going silent at 8pm. This pos…

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  1. 2026-08-25 21:13 · DEV Community — AI
    An AI receptionist on a real WhatsApp number: architecture, routing logic, and failure modes

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