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An empty CRM response is not evidence of no follow-up

This story is from 2026-10-15. It is preserved in the archive; the latest stories are on the live feed.

Suppose your CRM agent returns this sentence: Two deals have no follow-up. Ask their owners to fix them. The JSON behind it contains two empty arrays. One belongs to a completed activity read. The other belongs to an incomplete read. The agent has turned a collection limit into an accusation. You d…

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  1. 2026-10-15 08:40 · DEV Community — AI
    An empty CRM response is not evidence of no follow-up

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