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Are AI customer support resolution rates basically impossible to compare across vendors?

Hello, I've been looking into how different AI customer support platforms calculate resolution rates, and it's surprisingly inconsistent. The basic formula seems straightforward: AI-resolved conversations / eligible conversations. But the definition of both parts varies. For example, some systems c…

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  1. 2026-10-21 22:52 · r/AI_Agents
    Are AI customer support resolution rates basically impossible to compare across vendors?

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