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Are companies overdoing AI support?

This story is from 2026-08-28. It is preserved in the archive; the latest stories are on the live feed.

I feel like every company wants an AI agent handling support now, I get it for basic stuff but I wonder where the line is, if a customer has a messy issue or is already pissed off then forcing them through AI I think it can make things worse. I think the better setup is letting AI handle repetitive…

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  1. 2026-08-28 19:08 · r/AI_Agents
    Are companies overdoing AI support?

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