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Are we measuring AI agents by completed tasks when we should be measuring actual outcomes?

An AI agent can successfully complete every step in a workflow and still produce a bad business outcome. Imagine an agent responding to 100 customer support tickets. It closes 95 of them without human involvement. Sounds impressive. But what if 20 customers reopen their tickets because the response…

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  1. 2026-10-28 04:44 · r/AI_Agents
    Are we measuring AI agents by completed tasks when we should be measuring actual outcomes?

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