As A.I. Makes Law Firms More Efficient, Clients Ask: ‘Where’s My Discount?’
This story is from 2026-09-26. It is preserved in the archive; the latest stories are on the live feed.
There’s growing pressure to move beyond the billable hour. But big firms aren’t ready to blow up their trusted business model.
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- 2026-09-26 12:45 · New York Times AI
As A.I. Makes Law Firms More Efficient, Clients Ask: ‘Where’s My Discount?’