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Automatic AI Responses to Customer Service Issues

This story is from 2026-09-04. It is preserved in the archive; the latest stories are on the live feed.

I don't understand these companies that are now using automatic AI replies to customer service emails. (e.g, I didn't like this product can I exchange it) Do they REALLY think that's going to solve an issue, and moreso make me want to come back/use their product? It's very similar to calling a rest…

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  1. 2026-09-04 16:41 · r/artificial
    Automatic AI Responses to Customer Service Issues

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