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Benchmarking Real Work - Case 01: How I Built a Voice Agent Benchmark from Real Customer Failures

This story is from 2026-09-29. It is preserved in the archive; the latest stories are on the live feed.

Customer complaints are not the problem definition; they are the signal. This post captures a real-world case of agent benchmarking: how I built v1 of our benchmark from real customer failure logs—without prior domain expertise in voiceprint recognition—and used it to drastically improve the produc…

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  1. 2026-09-29 11:31 · DEV Community — AI
    Benchmarking Real Work - Case 01: How I Built a Voice Agent Benchmark from Real Customer Failures

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