AINewsnow

Build a Frozen Ticket Eval Before Giving the Loop a Customer Thread

This story is from 2026-09-11. It is preserved in the archive; the latest stories are on the live feed.

Last Tuesday I was already in the incident channel when a suggested reply promised a customer a refund. Nobody had issued a refund, and the ticket was only about a duplicate invoice capture. The model had been free to iterate on all afternoon, which in practice meant the prompt moved four times. Wh…

Read the full story at DEV Community — AI ↗

Timeline · 1 report

  1. 2026-09-11 15:05 · DEV Community — AI
    Build a Frozen Ticket Eval Before Giving the Loop a Customer Thread

More stories

  1. Google Joins OpenAI, Anthropic, Meta in Disclosing AI Hacks — Bloomberg AI
  2. Alibaba ships Qwen3.8-Omni-Flash to watch, listen and call tools — r/LocalLLM
  3. Introducing Astra for Law — OpenAI News
  4. Anthropic, OpenAI, SpaceXAI, Google sued over call to ‘pace’ AI development — Politico Technology
  5. Sources: Anthropic considers releasing a new AI model to counter OpenAI's momentum since Astra's launch, ahead of an IPO and after Amodei's call for a slowdown (Reuters) — Techmeme
  6. Gemini Hacked Three Companies in First Known Breakout by Google’s AI — Wall Street Journal Technology
  7. OpenAI reveals cases of ‘concerning’ AI behaviour as it announces new disclosure system — The Guardian AI
  8. AI's role in building AI surging? Anthropic says Claude now leads 26% of its R&D — Mint AI

Get the daily brief of stories like this at 6:30 every morning →