Build a rag for customer support knowledge base that answers tickets automatically
This story is from 2026-09-02. It is preserved in the archive; the latest stories are on the live feed.
You'll create a Retrieval-Augmented Generation (RAG) pipeline that pulls the most relevant support articles from your knowledge base, feeds them to an OpenAI LLM, and returns a ready-to-send answer to Zendesk tickets. The result is a hands-free response engine that reduces agent load while keeping…
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- 2026-09-02 16:31 · DEV Community — AI
Build a rag for customer support knowledge base that answers tickets automatically