Build a Refusal Gate in Five Stages, Then Break It
This story is from 2026-10-16. It is preserved in the archive; the latest stories are on the live feed.
Picture a support queue on a Tuesday morning. An agent reads one ticket and drafts a refund promise. The ticket is missing the order state. Nobody notices until the customer replies. That draft was a decision made with missing evidence. The decision owner was the support lead. The consequence lande…
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- 2026-10-16 04:39 · DEV Community — AI
Build a Refusal Gate in Five Stages, Then Break It
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