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Build an AI Agent That Triages Support Emails With Human Approval

This story is from 2026-10-11. It is preserved in the archive; the latest stories are on the live feed.

To build an AI agent that triages support emails safely, let the model classify and draft, but never let it act. Every reply or action it proposes goes into an approval queue, and a human signs off before anything reaches a customer or a system. This tutorial builds exactly that in Node.js, includi…

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  1. 2026-10-11 18:58 · DEV Community — AI
    Build an AI Agent That Triages Support Emails With Human Approval

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