Build an AI Call Router That Sends Callers to the Right Team
This story is from 2026-08-31. It is preserved in the archive; the latest stories are on the live feed.
Traditional IVRs make callers do the routing work. You call a business, listen to a menu, remember the options, press a number, and hope you picked the right path. That works, but it is not how people naturally ask for help. Most callers already know what they want: "I need to pay my bill." "I want…
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- 2026-08-31 21:43 · DEV Community — AI
Build an AI Call Router That Sends Callers to the Right Team