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Build an AI Support Agent That Handles Email and WhatsApp With Shared Context

This story is from 2026-10-16. It is preserved in the archive; the latest stories are on the live feed.

A customer emails your support team about a damaged order. They describe the problem, provide the order number, explain what happened. Your AI agent replies, acknowledging the damage and asking for a photo. Then it reaches out on WhatsApp: "Hi Maria, could you send us a photo of the damaged headpho…

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  1. 2026-10-16 14:08 · DEV Community — AI
    Build an AI Support Agent That Handles Email and WhatsApp With Shared Context

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