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Build, Test, Optimize: Exploring Amazon Connect Customer Agentic CX Designer (ACXD)

This story is from 2026-10-30. It is preserved in the archive; the latest stories are on the live feed.

Customer experience automation is evolving beyond traditional chatbots and rigid decision trees. Modern systems need to understand customer intent, retrieve information, interact with business applications, execute multi-step workflows, and know when to involve a human. AWS is bringing these capabi…

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  1. 2026-10-30 02:42 · DEV Community — AI
    Build, Test, Optimize: Exploring Amazon Connect Customer Agentic CX Designer (ACXD)

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