Building a Customer Support Agent with LLM and NLU
This story is from 2026-09-14. It is preserved in the archive; the latest stories are on the live feed.
Customer support agents built on large language models need more than prompt engineering to survive production. They need a structured natural language understanding layer to classify intent, extract entities, and gatekeep sensitive actions before the LLM generates a response. Without this, a suppo…
Read the full story at DEV Community — AI ↗
Timeline · 1 report
- 2026-09-14 09:37 · DEV Community — AI
Building a Customer Support Agent with LLM and NLU