Building a Customer Support Agent with Persistent Memory
This story is from 2026-09-29. It is preserved in the archive; the latest stories are on the live feed.
I Built a Customer Support Agent That Remembers What Users Said Most customer-support agents are good at answering the message in front of them. The harder problem starts when the same customer comes back a week later and the agent has no idea what happened before. I wanted to build a support agent…
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- 2026-09-29 18:08 · DEV Community — AI
Building a Customer Support Agent with Persistent Memory