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Building a WhatsApp AI Chatbot That Hands Off to a Human: Architecture and Pitfalls

Getting a language model to answer WhatsApp messages takes an afternoon. Getting it to stop answering at the right moment, pass the conversation to a person with enough context, and never talk over that person afterwards takes considerably longer. Most of the bugs we have seen in production chatbot…

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  1. 2026-11-02 06:01 · DEV Community — AI
    Building a WhatsApp AI Chatbot That Hands Off to a Human: Architecture and Pitfalls

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