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Building Chatbots with LLM and NLU: A Comprehensive Guide

This story is from 2026-09-21. It is preserved in the archive; the latest stories are on the live feed.

We are going to build a customer support chatbot that uses a lightweight NLU layer for intent classification and an LLM for natural response generation. This hybrid design keeps behavior deterministic on critical paths while letting the language model handle open-ended conversation. I run it on Oxl…

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  1. 2026-09-21 21:32 · DEV Community — AI
    Building Chatbots with LLM and NLU: A Comprehensive Guide

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