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Building Customer Support Agents with LLM and NLU

This story is from 2026-09-08. It is preserved in the archive; the latest stories are on the live feed.

Customer support agents built on large language models alone often hallucinate routing decisions or bypass structured workflows. Adding a dedicated natural language understanding layer gives you deterministic intent classification and entity extraction, while the LLM handles nuanced response genera…

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  1. 2026-09-08 21:33 · DEV Community — AI
    Building Customer Support Agents with LLM and NLU

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