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Building Multilingual Customer Service AI: Architecture, Localization, and Scaling

The first multilingual support agent I worked on passed every demo and fell apart in week two of production. It handled English beautifully. It handled Spanish well enough. Then a customer wrote in using a mix of Hindi and English in the same sentence, the way a lot of people actually type, and the…

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  1. 2026-10-31 19:28 · DEV Community — Machine Learning
    Building Multilingual Customer Service AI: Architecture, Localization, and Scaling

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