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Building Support IQ: AI Customer Support with Persistent Cross-Session Memory

This story is from 2026-09-28. It is preserved in the archive; the latest stories are on the live feed.

Customer support tickets frequently treat returning users like strangers. Every time an engineer or developer reaches out with an infrastructure issue, typical support bots ask the same initial round of questions: What operating system are you running? Which firewall or reverse proxy do you use? Su…

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  1. 2026-09-28 18:16 · DEV Community — AI
    Building Support IQ: AI Customer Support with Persistent Cross-Session Memory

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