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Can AI agents lower AHT or do they just move work around?

This story is from 2026-09-08. It is preserved in the archive; the latest stories are on the live feed.

Has anyone seen AI agents lower AHT in a real contact center, I’m interested to see if they actually save agents time or just move the work somewhere else. Also I want to know what happens to transfers and after call work once they’re live, would love any feedback

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  1. 2026-09-08 19:06 · r/AI_Agents
    Can AI agents lower AHT or do they just move work around?

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