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"Can You Make It Cheaper?" — and the Agent Booked the Order: A State-Machine Field Test of Wiper-Service-Agent

1. Problem and background The hard part of a WhatsApp service agent for a small shop is not wiring up a model. It is walking one conversation down a path where money changes hands: ask for the vehicle, look up the size, quote a price, answer questions, record an order intent. Misread the customer o…

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  1. 2026-11-13 02:27 · DEV Community — AI
    "Can You Make It Cheaper?" — and the Agent Booked the Order: A State-Machine Field Test of Wiper-Service-Agent

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