Case Study: How a Broken Survey Ruined Our Product Roadmap (And How We Fixed It) 📐
This story is from 2026-09-22. It is preserved in the archive; the latest stories are on the live feed.
A few months ago, our product team deployed a 10-question user satisfaction survey across 5,000 active SaaS users. We wanted to measure a single latent metric: User Onboarding Friction . The response data came back, and we immediately started making major engineering calls based on the averages: We…
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- 2026-09-22 12:52 · DEV Community — AI
Case Study: How a Broken Survey Ruined Our Product Roadmap (And How We Fixed It) 📐
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