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Chatbots That Don't Guess: Grounding AI in Customer Service

This story is from 2026-10-09. It is preserved in the archive; the latest stories are on the live feed.

Chatbots That Don't Guess: Grounding AI in Customer Service A support bot should answer only from reviewed content, cite its source, and say so when it doesn't know. Here's how to design and test for that. If you build or buy a chatbot for customer service, the single most important design decision…

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  1. 2026-10-09 18:52 · DEV Community — AI
    Chatbots That Don't Guess: Grounding AI in Customer Service

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